Error: Payment Declined AT&T

Customers can receive the "Payment Declined" which can include in the ABP payment, Final Payment, or even Advanced payment and this can be due to a few different reasons:

1. The customer may not have enough funds on the card or account.
2. AT&T does accept most all credit cards, but Prepaid cards are not accepted. Some debit cards have this as a sub category, so that's why some customers debit cards can be declined. If Payment is attempted with Prepaid it can take up to 30 days for that hold to be released.
3. Incorrect Card information and could be on the final payment or ABP screen so it is important to check both pages.
4. tried more than 3 time with a card that wasn't working and now one declined will show
5. backend timeout

You would want to check the SaraPlus Log tool to see if they have any error codes on the payment failed.