BBY (Best Buy) is unable to activate a device in store

If a BestBuy rep is in store and getting an error that says "Unsuccessful at activating line ****) They will have to reach out to their manager in BestBuy. Their management team has an escalation path they are to follow when they have activation issues. They start with us and if its an issue they need to escalate to BBy and/or ATT they have an email distro to use.