Dillon

 The error "SEARCH LIMIT REACHED FOR THIS CUSTOMER" means they have exceeded the max number of customer leads that can be created in a 10 day period (3 Leads is max limit) and must use one of the p...

The error "ID Authentication Status: AT&T is unable to proceed with this order. Do not call for review. Order cannot be placed. If customer persists, engage a manager." means that based off of AT&T...

 If you get the error "Payment Failed: Unknown" check the log tools and see this response that would indicate it was a API time out on DTV's side and they would have to try to reprocess the payment...

  This error message occurs when ATT will not accept the customer's phone number for the credit check, or when the rep running the order users their number anywhere on the order. The reps like to u...

 The error "Warning: Number already assigned to XMKT" means that AT&T show's the number they are trying to port is already showing on AT&T network. Meaning that they already attempted to port the n...

(Error: There was an error processing your order)You would need to get the dealer's DWS login and password and then a ticket would need to be created. If you don't know how to make a ticket see FAQ...

 Any credit stop would only happen after they’ve ran credit and a bans been generated then they try to run credit with different information three times. As long as they use the original record the...

  Ticket #9556Mobile account authentication failed for the following reason: Due to a recent  SIM change, this Account is not eligible for One Time Pin authentication. Please use Passcode option. T...

 This error means that the device they are using is not supported by AT&T and they will have to use a different device or the IMEI that was entered was incorrect.

 When a rep comes in asking about with message it because they are trying to re-place an order, but AT&T's fraud prevention is stopping them due to them placing an order with a SSN that has been us...