Dillon

You would verify who you are speaking to by asking for the log in email.Then you will advise that they can recover their password by clicking "Need Help logging in" on the log in page and it will e...

If a BestBuy rep is in store and getting an error that says "Unsuccessful at activating line ****) They will have to reach out to their manager in BestBuy. Their management team has an escalation p...

(Error: This company already has an active AMB Agreement with AT&T. IF you feel like you have reached this in error, please reach out to the tower for them to research. The tower must be called whi...

The error "Park Equipment Exists" means that there is already an active upgrade on the line that has been started or not completed. They will have to clear with AT&T before a new upgrade would be a...

 The error "International Selection Required: Please verify a valid international package has been selected."  means that they are required to select an international Channel based off the package ...

 The error "SEARCH LIMIT REACHED FOR THIS CUSTOMER" means they have exceeded the max number of customer leads that can be created in a 10 day period (3 Leads is max limit) and must use one of the p...

The error "ID Authentication Status: AT&T is unable to proceed with this order. Do not call for review. Order cannot be placed. If customer persists, engage a manager." means that based off of AT&T...

 If you get the error "Payment Failed: Unknown" check the log tools and see this response that would indicate it was a API time out on DTV's side and they would have to try to reprocess the payment...

  This error message occurs when ATT will not accept the customer's phone number for the credit check, or when the rep running the order users their number anywhere on the order. The reps like to u...

 The error "Warning: Number already assigned to XMKT" means that AT&T show's the number they are trying to port is already showing on AT&T network. Meaning that they already attempted to port the n...