Brendan Anderson
- Total activity 89
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 82
Articles
Recent activity by Brendan Anderson-
My Analyst Review isn't proceeding after being approved?
The dealer will have to reach out to the Analyst Review team once again and attempt to push through the order. If that still doesn't work then the dealer will have to restart the order and try the ...
-
It's not showing a payment plan anymore for my wireless order?
If the dealer is looking at the payment plan and the payment plan field is grayed out or only allows them to select PIF (Paid in full) then that means the customer doesn't qualify for installments ...
-
Why can I place an AT&T order at this Apt complex?
If they are getting an error that states the address is apart of an ACC (AT&T Connected Community) that means that the dealer can't sell to this apartment as they have a contract to sell to AT&T di...
-
An Error Has Occured Within the SARA Plus System?
When you or a rep of SARA Plus gets this message:It means that there was an issue on our backend and our dev team has been emailed to work on it as soon as possible. There's nothing we can do, they...
-
Payment Failed: DTV Payment: Credit card zip does not match Billing address submitted
This DTV payment error message can have a few different causes:The entered Zip could be incorrect. They will want to verify they did in fact enter the correct billing Zipcode on the Billing page.Th...
-
Error: Payment Declined AT&T
Customers can receive the "Payment Declined" and this can be due to a few different reasons:The customer may not have enough funds on the card or account.AT&T does accept most all credit cards, but...
-
Error: SARA Plus access is not allowed over VPN/Proxy Connections
When a rep logs in from a VPN or Proxy connection that has not been pre-approved by AT&T or DTV, they will get this message below:Most reps will need pre-approved connections in place before they c...